TCB Review Blog

The Mathematics of Management

“Average same-store sales have gone up every year I’ve been regional sales manager.”
“We keep cutting the number of days that patients have to wait for an appointment with a doctor.”


These surely seem like eminently sensible, strong metrics, praiseworthy accomplishments. Or are they? ...

mathematics-management

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Is Zappos Fair to American Workers?

I’m a fan of Zappos. I like the customer service model. I like their blog. I visited their headquarters near Las Vegas before most people knew the company existed.

Unfortunately, I am not a fan of their new hiring strategy, which asks applicants to join a social network, called Zappos Insiders...

is zappos fair to american workers

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Anchors Aweigh!

In the wake of one helluva tumble skiing in Lake Tahoe that left me with a ruptured ACL (knee ligament) and a long road back to my former semi-athletic self, I continue to try to make lemonade by looking for connections between my rehabilitation and the challenges that face managers...

anchors Aweigh

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Is Capitalism Rotting From the Inside?

When corporate speechwriters lift their heads from their keyboards these days, they are all abuzz about a book that has topped the New York Times best-seller list for four weeks.

Capital in the Twenty-First Century by the French economist Thomas Piketty is one of those 685-page...

capitalism-rotting

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The Problem With Smart People

When hiring, promoting, even just putting together your team, you should look for the smartest people in the room, right? Not so fast...

smart-people

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The Voice of the Paparazzi

The paparazzi used to focus their lenses on the likes of Brad and Angelina for the vicarious thrill of the masses. But now they and their keyboard-wielding colleagues play a critical role in corporate governance and marketing...

paparazzi

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Transparency in Firing

As you may know, Jill Abramson has been relieved of her responsibilities as executive editor of The New York Times after less than three years on the job.

I don’t know Abramson. Still, I've been an admirer, and I thought many of the changes she brought to the Times were inspired....

martin-firing

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What If the Bus Is Going the Wrong Way?

“Get on the bus!” How many times have we heard that one from managers exhorting their team to buy into the project or strategy they are spearheading?

If you’re not on the bus, you’re not a team player, or even worse, you’re a negative influence. And we know what happens to people branded as “negative”...

syd-bus

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Grassroots

According to The Wall Street Journal, technology companies are "considering mobilizing a grassroots campaign to rally public opinion around the idea that the Internet's pipes should be equally open for all."

I'm shocked. Next, you'll tell me there's gambling in Nevada....

martin-crossroads

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The Secret Phobia All Leaders Face

Transitions at the top of companies are a lot like politics—at least in the way observers, advisors and pundits react.

There’s the nonstop banter on whether the right person won the job. And there’s the tendency to quickly criticize. If only so-and-so had won the post!

cowardly-corporate-lions

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The Conference Board Review is the quarterly magazine of The Conference Board, the world's preeminent business membership and research organization. Founded in 1976, TCB Review is a magazine of ideas and opinion that raises tough questions about leading-edge issues at the intersection of business and society.